Nowadays no company can afford to have a poor customer service. Customers have high expectations and if they are not met, they will go with the competition. In addition to products or services that have been tailored perfectly to them, your customers expect expert advice, short response times and fast order processing. Optimally coordinated process management makes this easy for you, resulting in satisfied customers who are happy to come back.
Business processes are like a machine: only when the cogs mesh is energy transferred. The machine works and fulfills its purpose. The processes in your company must also be ideal matches for each other. Professional process control makes it clear to all parties what they should be doing at any given time and which resources they should be using. It prevents efficiency losses caused by unnecessary coordination rounds, enabling you to save time and money and secure the quality of your products or services. Simply put, you become more effective and efficient.
Do optimized processes only benefit your customers and your operating result? That’s far from the truth. You’re also investing in your workforce. If the interplay is smooth and transparent, everyone is happier because then everyone knows how they contribute to the company’s success. But that’s not all. There are also fewer conflicts, the team environment improves and everyone is committed.
You have set yourself ambitious targets as part of an innovative company strategy. But how do you make these a reality? Coordinated process management also helps with this, enabling you to design the processes in your company in such a way that they contribute to the overarching targets. Your strategy becomes a reality. That’s what we mean when we say “make it happen”.
Which role do processes play in your company? How do they contribute to your strategic goals? These are top management decisions. We help you to successfully implement strategic process management. But that’s not all. We also enable you to lead a process-oriented organization. For this to become reality, relevant management processes not only need to be described in a process model, they need to be practiced transparently. We support you in this process. With strategic process management, we develop a framework based on strategically consistent process goals and process planning guidelines.
Then the defined framework has to be appropriately filled in. In operational process management we make the strategic process management guidelines a reality. The key to success is held by all parties: processes should be customer-oriented and sustainably implemented. This only works if management provides consistent support. Successful process management is characterized by processes that are standardized yet adaptable. Operational process management is therefore a linchpin for growth, optimizations and IT requirements.
Your tool for documenting and simulating processes works if it
But what good is the right tool if it isn’t used properly? Human competence is required. We provide your executives with the competencies that they need to expediently manage processes. And we equip your employees with the competencies needed to implement processes. At the same time, we ensure the organization is cross-functional. In this context, it is important to
How do we secure the quality of your processes in the long term? On the one hand, process management concerns standardization in a way that is suitable for the company’s tasks. This is a prerequisite if reliable processes are to achieve the desired result. On the other hand, it concerns permanent customer orientation. Ongoing optimization and flexible adjustments are required for this. Preparing for this balance in the long term is the qualitative aim when we design and implement processes.
The plans and processes that a company has documented on paper often don’t correspond with its daily business operations. By conducting a process audit, we can detect where such discrepancies lie. We begin the audit by observing your processes, evaluating their efficacy, finding out who does what and how they do it, and assessing your IT landscape. On the basis of our findings, we compile a catalog of questions. We then conduct a series of structured interviews in which we question all the sides involved, i.e.:
We then evaluate the results of the interviews and put together a structured findings report. In this, we detail the areas in need of improvement and provide practical suggestions on how to make the processes in question more efficient. We structure our suggestions according to their cost and benefits.
The second step involves using the results of the process audit to develop a customized concept for your business process management (BPM). For this, we work closely with you, collaborating via interactive workshops to ensure that your BPM concept is ideally suited to your circumstances. The product of this approach is a sophisticated yet highly practicable process landscape characterized by the following:
We won’t allow your strategy to end up as just words on a page. We make it happen. Working together with you, we select the IT systems best suited to supporting your BPM and integrate them into your business operations. If you already have suitable IT tools, we optimize them accordingly. We also guide your employees and managers on implementing the processes and maintaining their quality.
Using process simulation, we can continually monitor how well the new processes correlate with each other. We can also assess whether the right people are working with the appropriate means and information at the right time, and evaluate how quickly and effectively customer needs are being fulfilled. This enables us to quickly make any necessary readjustments to further improve your BPM
For process management to work well, the people involved should ideally share the same process mindset. After all, people are the key to the success of a strategy or process. We therefore consider it crucial to provide your managers and employees with intensive training. Here, we don’t just develop their knowledge in relation to the processes, we also train the personal competencies required to promote professional business process management. We attach particular importance to teamwork, believing firmly that the whole is greater than the sum of its parts.